Client Information

My business hours are Monday -Thursday 10am -3pm
I cannot answer phone calls, emails, prescription requests etc outside of business hours
Please make sure you are on time for your appointment and take traffic into account, as I am usually booked back-to-back and cannot allow extra time at the end.
If I haven’t seen your pet in a while and symptoms are worsening/there are new or different issues, please book a revisit or phone consult as I’m not able to provide email consultations
Phone consults must be paid IN ADVANCE – I will send an invoice 2 days prior to the booking, if payment has not gone through on that day, I will open the spot for another patient

Bookings, Cancellations, and Rescheduling

in most cases we will book a follow up appointment while you are here
if you cannot attend your appointment, please cancel online via the confirmation- or reminder email and book another time through my website: melbournevetacupuncture.com
please be mindful of the cancellation policy, however - you do not have to pay a cancellation fee if you or your pet are sick or in case of a family emergency
if you do receive an invoice with a late cancellation / no show fee, it must be paid PRIOR to booking another appointment

For me to be able to process your order, the invoice must be paid BEFORE I can process the order
Pick up of herbs and supplements are MONDAYS - THURSDAYS ONLY - during business hours – if you are not able to come during those hours, I can post your herbs, medications etc (additional charges apply)
Please check your supplies frequently and place an order in time, so that you don’t run out over the weekend/ holidays